Privacy Policy

RelaxReflect (a fully owned subsidiary of EspenUSA Products of California) is committed to respecting the privacy and security of your personal information. The following U.S. online privacy policy, describes the customer information we collect and how we use it. By using this website, you agree to this privacy policy. If you have any questions, please email or call us so we can service you to the best of our capabilities:

RelaxReflect

c/o EspenUSA Products of California)
26895 Aliso Creek Road
Suite #B190
Aliso Viejo, CA 92656
USA

Or send us an e-mail at: info@relaxreflect.com. You may also call Jean Kateraas at +1.949.607.9433.
 

Information Gathering

Similar to other websites, we gather information about how visitors use our website (www.relaxreflect.com). You can visit many of our web pages without disclosing your identity with us or by revealing any personal information about yourself. However, we may monitor your visit for the purpose of understanding consumer behavioral trends and statistics. As a rule, you will remain anonymous unless you voluntarily disclose your identity with us. Once you choose to give us your personal information, you are not anonymous anymore. For more information, see "Cookies and Pixel Tags" section below.

We request information from you (which may include name, address, telephone number, email address, gender and when necessary, credit card information) when you:

  • Register yourself or your company with a ‘new account’
  • Purchase
  • Request a catalog or affiliated hard copy collateral
  • Request to receive communications
  • Participate in a promotion or other feature promoted on our website

In order to better understand your preferences and how to improve our ability to service you, we may combine information you give us online with other information from RelaxReflect sources, transactions and communications. This may include data from RelaxReflect affiliated stores, direct mail campaigns, promotional events and/or online marketing activities. We may also use that information with data which is publicly available and data that we receive from other reputable sources. This data may include postal address updates and demographic data. We collect and respond to customer service inquiries for analysis purposes only. All data combined and stored with online data is protected by this privacy policy.

Use of Information

We may use the information we collect to:

  • Customize and/or personalize your communications and shopping experience
  • Better respond to your customer service inquiries
  • Communicate with you about your purchase, account information, or customer service needs
  • Communicate with you about our products and events, and for other promotional purposes
  • Improve our business
  • Administer contests, promotions, surveys or other website features

If/when you purchase a product from RelaxReflect (EspenUSA Products of California) we will automatically add you to our direct mail list (including our catalog).

Information Sharing

For the purpose of operating our business, we may transfer information between RelaxReflect (EspenUSA Products of California) and our preferred service providers who use that information only to conduct RelaxReflect business. For example, they may handle RelaxReflect (EspenUSA Products of California)'s credit card processing, shipping, data management, email distribution, market research, information analysis, and promotions management. We may also share your information to administer a website feature (e.g., a video or music download) and in that case will notify you before you give us your information. We provide our preferred service providers with the information they need to perform their services and work with them to respect and protect your information.

From time to time we might establish a business relationship with carefully selected persons or companies whom we believe trustworthy. These are known as our ‘Trusted Partners.’ In such cases we might share and cross-reference information, including personally identifiable information about you that will enable such persons or entities to contact you regarding products and services that may be of interest to you. If you prefer that we do not share any information with these companies, please click here.

We may provide your information to wholly-owned companies and affiliates of EspenUSA Products of California LLC. In some cases, these may be outside the U.S. We may provide information to other companies for purposes such as reporting and marketing. On rare occasions, we may disclose specific information upon governmental request, in response to a court order, when required by law, to enforce our website policies, or to protect our or others' rights, property, or safety. We may also share information with companies assisting in fraud protection or investigation. We do not provide information to these agencies or companies for marketing or commercial purposes.
Protecting Your Personal Information

We use a variety of security measures, including sophisticated encryption and authentication tools to maintain the safety of your personal information. Your personal information is contained behind secure networks and is only accessible to a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All credit card information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be accessed only as stated above. Regardless of these efforts, no data transmission over the Internet can be guaranteed to be 100% secure.

Internet Cookies

A cookie is a small removable data file that is stored by your web browser on your computer. Cookies allow you to place an order on our website and allow us to enhance and personalize your online browsing and shopping experience. For example, we use cookies to:

  • Remember the items in your Shopping Cart
  • Recognize you when you return to our website
  • Enable you to use Express Checkout
  • Analyze visitor behavior

You can choose to have your computer warn you each time a cookie is being sent or you can choose to turn off all cookies. You do this through your computer browser settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookie settings. If you turn cookies off, you won't have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting our customer service number +1.949-607-9433 or by sending us an e-mail to info@relaxreflect.com

We also use pixel tags - tiny graphic images - to help us analyze your online behavior. Pixel tags also allow us to send you email in a format you can read and let us know when you have opened an email message from us.

We may use pixel tags to collect information about your visit, including the pages you view, the links you click and other actions taken in connection with our sites and services. We also collect certain standard information that your browser sends to every website you visit, such as your IP address, browser type and language, access times and referring Web site addresses.

We also work with other companies who use tracking technologies to serve ads on our behalf across the Internet. These companies may collect non-personally identifiable information about your visits to our website and your interaction with our communications, including advertising. If you would like to opt-out of 3rd party companies collecting non-personally identifiable information during your visits, please click here.

Unsubscribing, Removing or Modifying Your Information

We want to communicate with you only if you want to hear from us. If you prefer not to receive information from RelaxReflect or would like to update or change your personal information or preferences, follow the instructions below.

Registration Information, Email and Other Subscriptions

To modify or delete entirely the information you have provided during registration, please login and update your profile. To unsubscribe from an email, please follow the instructions in any email you receive. You can also send a request via e-mail. Be sure to include your first and last name and account email address in the "message" box.

Text Messages

To unsubscribe from SMS messages, please follow the instructions in the SMS messages you receive.

Direct Mail (including Catalogs)

If you would like your name and address removed from RelaxReflect (EspenUSA Products of California)'s direct mailing list or if you would like to update your mailing information, you can phone us at +1.949-607-9433 or email us a request. Be sure to include your first and last name and mailing address in the "message" box.

Sales, Service Information and General Communication

Please note, if you have unsubscribed from any RelaxReflect (EspenUSA Products of California) communications, due to production schedules, you may receive communications already in production. Also, if you request your registration information be deleted or if you unsubscribe from communications, we may maintain information about sales transactions or service inquiries for future service and record keeping purposes.

Protecting Children's Privacy

We do not knowingly collect personal information from children under 13.

Policy Changes

We may change our privacy policy from time to time. We encourage you to refer to this policy on an ongoing basis so that you understand our current privacy policy. This policy was last modified January 10.2011.

Questions and Feedback

We welcome your feedback and stand ready to answer any questions, comments, suggestions or concerns about our privacy policy.

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